Frequently Asked Questions
Everything you need to know about your LILY & ROO experience, from shipping to jewelry care.
What materials are used in LILY & ROO jewelry?
We use only the highest quality materials, including 14kt gold, sterling silver, and ethically sourced diamonds. Each piece is designed to be timeless and durable for everyday wear.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. For personalized or engraved items, please allow an additional 2-3 business days for our artisans to craft your unique piece.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-engraved pieces and earrings are non-returnable due to hygiene and personalization reasons.
Do you offer international shipping?
Yes, LILY & ROO ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How should I care for my jewelry?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in the provided LILY & ROO pouch when not in use and clean gently with a soft polishing cloth.
Are your diamonds ethically sourced?
Sustainability and ethics are at our core. All LILY & ROO diamonds are conflict-free and sourced from suppliers who adhere to the Kimberley Process.